Inspired Service: DNA of InterSystems

Hi, I’m John Paladino

Throughout this site, you will find more stories of customer service that inspire me. Stories of customers who are transforming the way patients are cared for in hospitals. Stories of partners who are using technology to change financial access. Stories of companies who are delivering mission-critical applications that save lives.

I’ll also be sharing key moments from the past many years – funny and enlightening stories with customers and long-time friends. And as the world is changing, more rapidly than ever, I’ll be offering my thoughts about how customer support should be changing.

Welcome to InterSystems, where your success is our mission. I’m very glad you’re here.

John Paladino
Head of Client Services

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Recent posts

December 15, 2023

How to build a successful customer support program

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What Innovation Really Means in Customer Service

September 27, 2023

Define what makes an exceptional support rep — and hire people who have those qualities

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Podcast

Rarified Air

Welcome to Rarified Air: Stories of Inspired Service, a podcast that takes you on a journey into the DNA of InterSystems. I will be your guide as we explore how our unparalleled commitment to customer service fuels limitless human potential.

Listen now
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