Innovating Customer Service
After nearly 40 years in the industry, I’ve seen countless new technologies promise to revolutionize support. Yet the fundamentals stay constant: nothing builds loyalty like people truly committed to your success.
Customer Service is Evolving
Explore different use cases of innovative tools and what I’m learning today about how customer support should adapt to new technologies. At InterSystems, we continue to invest in proactive support, learning services, and even emerging technologies like AI. Not to replace people, but to remove complexity so our team can focus on what matters most: customer’s needs.
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How to build a successful customer support program
If you’re wondering how to improve customer service, the key is to dig deeper. The […]
What Innovation Really Means in Customer Service
Customer service is evolving thanks to AI and machine learning. But as more companies embrace the technology to enhance their support functions, many don’t see the magical returns they expect just yet.
Customer Service is an Investment, Not a Cost Center
Too often, businesses wrongly see service as merely another cost center. This thinking is shortsighted […]
AI Won’t Replace the Human Touch
During my nearly 40 years in the world of customer support, I’ve witnessed wave after […]
The three Keys to Unlock Customer Loyalty
In this update, I peel back the curtain and walk you through three of the main strategies we use to create longstanding, loyal, and meaningful relationships with our customers.