Principle 3
We prioritize making sure customers are successful on their terms, not ours.
For some customers, going the extra mile is literal, like the time we put people on the road to help with on-premise systems during a major hurricane.
For other customers, it means maintaining distinct online spaces that empower them to explore the full potential of our software, like InterSystems’ Learning Services portal and Developer community.
No matter what form that extra mile takes, it’s always worth it. What good is a great product without the service to back it up?
In an increasingly crowded market, the high-touch customer experience is both a unique selling point and a competitive advantage.
When a company can consistently provide that high-touch experience, customers trust the organization with their long-term strategy and it earns the rank of partner. It’s why many of our customers have partnered with us for over 25 years. They know we walk the talk when it comes to #InspiredService.