Interoperability
How a unified data view puts the patient experience first
Read this phenomenal story about the kind of magic that can happen when fantastic customer service and the right technology intersect.
What We Can Learn from This Hospital’s Digital Transformation
It’s remarkable what you can accomplish when you place your customer — or your patient — at the center of innovation. Read this incredible story.
Leading Through Service: Insights from 40 Years of Customer Success
How do you achieve customer success? Do you have a formula you follow? Are you consistent in your process? Read this latest issue for insights from my 40+ year career in customer success.